John Heaton (jheaton) wrote,
John Heaton

  • Mood:
Kind of an interesting day at work. About 9:30 this morning I called the store, because I couldn't remember whether I was scheduled to start at 10:00 or 11:00. The phone rang once, twice, eight times, and no one picked up. I decided that regardless what the schedule said, I should head over there, because if it was so busy that no one could get to the phone after eight rings, they could probably use the help. On the way over, another possibility occurred to me: what if no one had showed up to open the store?

As I pulled into the parking lot, I could see three of my co-workers standing around in front of the store. Sure enough, none of the managers had shown up. None of the employees who'd arrived before me knew the last names of any of the managers, so they hadn't known who to call. Luckily, I did, so we were able to call the CSM, who in turn called the AGM, who because she normally closes on Thursdays had apparently forgotten that on this particular Thursday she was supposed to open. About 20 minutes later she came tearing into the lot and we managed to get the store open only 75 minutes late.

So that wasn't good. But since there are very few book-related emergencies, there was no real harm done. And if it was going to happen, it was good that it happened today instead of yesterday, since the DM was in the store most of yesterday. I don't think he would have been amused if he'd shown up at ten AM and found the store closed.

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